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Return
Refund and Exchange Policy
Please
visit our main Marketplace
page where you will find a very special and diverse variety of hand-selected items,
many are exclusive to Wellness Goods and are unavailable elsewhere, that will support, soothe and delight all of your senses and every part of your life. The products and services we offer are the very finest available.
From
the many selections available, you may choose to add items to your
shopping cart and proceed to the checkout. Our user friendly ordering pages are very
simple, concise and easy to follow.
At this time, our online shopping cart will only process customers
orders with addresses located in the United States.
If you would like your order shipped to a location outside this area, we
will be delighted to work with you to fulfill this request.
Please submit your request for shipment pricing information of products
on our
Shipping Information Request
page. We will contact you within 24 hours with a specific response, including shipping and insurance costs
for your approval.
Please see
Disclaimer for International Shipping
on our
Legal page
801-
208- 9263
To
place telephone orders and leave messages
If
you have any questions regarding your order, please do not hesitate to
let us know how we can help. Please include :Your
name, E-mail address, Date of purchase, Order number and any comments
you may have. 801-
208- 9263
Our
Return, Replacement and Exchange Policy
requires
that you
Notify us Immediately after receiving your shipment at : Or
through our online Service Center
Please describe, in detail, the subject of your
claim or inquiry,
including your Name,
E-mail Address,
Date
of purchase, and Customer Order Number. Claims
must be filed within 14 days of the original purchase order date.
Wellness Goods will not consider liability for, nor authorize requests for
replacements or exchanges for any merchandise purchased at the
wellnessgoods.com site after this period. Replacements or Exchanges by Wellness Goods will be considered for any
merchandise that has been :
Wellness
Goods may, at it's sole discretion, authorize replacements or exchanges
only if the item(s) purchased have not been used or altered from the
original condition in which it was shipped, in any fashion and is
returned in
it's original packaging together with a copy of the original Customer Order Receipt. Nutritional
Supplements may not be returned unless there was an error in shipping or
products were found to be damaged during shipping.
Every
effort will be made by Wellness Goods to resolve any customer product
issue presented to Wellness Goods according to the above criteria.
Wellness Goods, in it's sole discretion, may elect to supply replacement
parts for defective merchandise, replace defective merchandise or
authorize an exchange of merchandise when applicable.
Replacements
for a defective product, if authorized, will be shipped to customers
address as it appears on customers original receipt only.
Please do not return your shipment, for any reason,
prior to contacting Customer Service at Wellness Goods and
receiving a Return Authorization.
No
returns will be accepted without prior authorization from Wellness
Goods.
The customer is solely
responsible for and accepts liability for all return shipping and
insurance charges applicable to the returned shipment. All returns, when
authorized, must be returned in it's original packaging and shipped by
customer utilizing a major carrier; FedEx, UPS, DHL. Returned shipment and merchandise
must be insured by the customer for the full value shown on the
customer’s original packing slip, which must be enclosed within the
returned shipment. Customer accepts all responsibility to provide
Wellness Goods with a tracking / shipping verification number within 24
hours of shipment being processed for return by customers carrier.
Hand made items (these are indicated in the product description), incur
a 25% restocking fee.
All other authorized product returns, will incur a 20% restocking fee,
unless returned for exchange as a result of damage during shipping to
customer.
A
credit return for merchandise purchased, when authorized,
will be given for the retail purchase
price shown on a customer receipt only, less the appropriate restocking
fee ( see above ). The shipping charges will not be refunded and return
shipping and insurance costs must be prepaid by the customer.
Refunds, when authorized, will be applied to the card which was used for
the original purchase within 72 hours of Wellness Goods' receipt of
authorized returned merchandise.
Please
contact us with any questions within 14 days of receiving your merchandise.
We will do everything in our power to satisfy you.
Or
through our online Service Center
Please
see our Legal
page for complete Customer Service Policies.
Wellness
Goods takes the Privacy and Security of its customers Highest
on the list of requirements for the Wellness Goods web site is security.
Of primary concern is the safety of the information provided by Wellness
Goods' customers. Wellness Goods has incorporated traditional security
into a customized eCommerce process, then added additional layers of
security as well, for the most sensitive data. The Wellness Goods site
uses the highest encryption method for credit card transactions
available for commercial use today; up to 256 bit SSL. Also, the additional
layers of security we have developed are a feature not found in any
eCommerce package we have seen on the market. We
believe this system will enhance our customer's confidence that Wellness
Goods takes every step possible to protect your rights and
privacy.
The Thank
You for your trust ! Please also see our Privacy
Policy
You
may choose to create an account with Wellness Goods, prior
to placing your first order in our Marketplace, by clicking on
the " My Account " button which is located at the top section
of every page within
the Wellness Goods website. Once you have become a customer, by ordering
merchandise from our Marketplace, you have automatically created an
Account with Wellness Goods. You may now click on " My Account
" at the top section
of every page within
the Wellness Goods website and view your Customer Profile, as created
during your Marketplace checkout process. You may review, edit or change
your information including your address, ship to address and password.
We can not ship to PO Box addresses.
Please provide us with a complete and valid street
address during your Marketplace checkout process, or you
may email us with special shipping and handling
requirements prior to ordering from the Marketplace. We
will be delighted to make every effort to meet your
special needs.
Please submit your request for shipment pricing information of products
on our
Shipping Information Request
page. We will contact you within 24 hours with a specific response, including shipping and insurance costs
for your approval.
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Us Know How We
Are Doing and How We Can Help
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Essence of Life
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How Do I Place an Order Online
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International Shipping
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How Do I Place an Order by Phone
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Order Inquiries
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Damaged in Shipment
Found to be Defective, or if an
Error has been made in shipment
The customer accepts all responsibility as claimant, initiating any and
all appropriate claims and acting as recipient of any claim awarded by
carrier, that may be applicable and resultant of any returned shipment
being damaged in return transit to Wellness Goods or it's authorized
agents. Wellness Goods accepts no liability for any returned shipment
that does not meet these criteria.
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Privacy and Security
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How Do I create an Account with Wellness Goods
?
How
Fast Will My Order Be Processed?
The process of delivering your order begins the moment you hit the
"submit order" button at the end of the checkout page. You
should receive a confirmation that your order has been processed, in
less than a minute.
Shipping to Your Address
Do
You Ship Outside The United States ?
At this time, our online shopping cart will only process customers
orders with addresses located in the United States.
If you would like your order shipped to a location outside this area, we
will be delighted to work with you to fulfill this request.
How
Safe Is It to Order Products From You Online?
Very Safe. As a matter of fact, we utilize a state-of-the-art Secure
check-out system that makes shopping at wellnessgoods.com one of the safest places
to shop online. Your order information is delivered directly to us via a
secure-session encryption process established with Secure Socket Layer (SSL).
To put it simply, this means your information is scrambled before it is
even sent to us, making it virtually impossible for unauthorized
individuals to access it. In addition we have taken an extra few steps.
Please see our Privacy and Security statement above.
What
Is Your Return Policy?
Please see our Return Policy statement
above
Other
Questions ?
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