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Customer Service 

Let Us Know How We Can Help 

At the Wellness Goods Marketplace, customer satisfaction is our number-one goal. Our Customer Service Department exists solely to care for our Marketplace customers.

We have a genuine interest in providing outstanding quality service and support.

We can assure you that you will receive timely, efficient, courteous and cheerful service each and every time you do business with us. We will do everything we

can to make your experience an enjoyable one. 

Our expression of, " Take Good Care of Your Self,"™ extends to our taking very good care of our customers.

We know that through developing and maintaining loyal relationships with our customers, we will both create and establish our mutually beneficial goals of living consciously and socially responsible lives. 

Your support of our Marketplace will enable us to continue bringing you many exceptional sources of leading edge information and art.

Please let us know how we can help

Select a link below:

How Do I Place An Order On Line

International Shipping

How Do I Place An Order by Fax or Mail 

Order Inquiries

Product Return . Credit . Refund and Exchange Policy

At WellnessGoods.com customer satisfaction is our number one goal.  If you are not completely satisfied with your purchase, within two weeks, 14 days, from the original purchase order date, we will do everything in our power to satisfy you.  Please see below for further information.

Our Return . Credit . Refund and Exchange Policy 

requires that you Notify us Immediately 

after receiving your shipment at :

service@wellnessgoods.com

Or through our online Service Center

Please describe, in detail, the subject of your claim or inquiry, including your Name, E-mail Address, Date of purchase, and Customer Order Number. Claims must be filed within 14 days of the original purchase order date. Wellness Goods will not consider liability for, nor authorize requests for Returns, Credits, Refunds or Exchanges for any merchandise purchased at the wellnessgoods.com site after this period.

Returns, Credits, Refunds or Exchanges by Wellness Goods will be considered for any merchandise that has been :

   Damaged in Shipment 

   Found to be Defective, or if an

   Error has been made in shipment 

Wellness Goods may be liable for and may authorize Returns, Credits, Refunds or Exchanges only if the item(s) purchased have not been used or altered from the original condition in which it was shipped, in any fashion and is returned in it's original packaging together with a copy of the original Customer Order Receipt. Nutritional Supplements may not be returned unless there was an error in shipping or products were found to be damaged during shipping.

Every effort will be made by Wellness Goods to resolve any customer product issue presented to Wellness Goods according to the above criteria. Wellness Goods, in it's sole discretion, may elect to supply replacement parts for defective merchandise, replace defective merchandise or authorize an exchange of merchandise when applicable.

Please do not return your shipment, for any reason, prior to contacting Customer Service at Wellness Goods and receiving a Return Authorization. No returns will be accepted without prior authorization from Wellness Goods. 

The customer is solely responsible for and accepts liability for all return shipping and insurance charges applicable to the returned shipment. All returns, when authorized, must be returned in it's original packaging and shipped by customer utilizing a major carrier. Returned shipment and merchandise must be insured by the customer for the full value shown on the customer’s original packing slip, which must be enclosed within the returned shipment. Customer accepts all responsibility to provide Wellness Goods with a tracking / shipping verification number within 24 hours of shipment being processed for return by customers carrier.

The customer accepts all responsibility as claimant, initiating any and all appropriate claims and acting as recipient of any claim awarded by carrier, that may be applicable and resultant of any returned shipment being damaged in return transit to Wellness Goods or it's authorized agents. Wellness Goods accepts no liability for any returned shipment that does not meet these criteria.

Hand made items (these are indicated in the product description), incur a 25% restocking fee. All other authorized product returns, unless returned due to shipping damage of the product purchased, a defective product, or an error in original shipment, will incur a 15% restocking fee.

A Credit return for merchandise purchased, when authorized, will be given for the retail purchase price shown on a customer receipt only, less the appropriate restocking fee. The shipping charges will not be refunded and return shipping costs must be prepaid by the customer.  

Please contact us with any questions within 14 days of receiving your

merchandise. We will do everything in our power to satisfy you.

Please see our Legal page for complete Customer Service Policies.

Frequently Asked Questions

  How Do I create an Account with Wellness Goods ?

You may choose to create an account with Wellness Goods,

prior to placing your first order in our Marketplace, by clicking on the 

" My Account " button which is located at the top section of every page

within the Wellness Goods website. 

Once you have become a customer, by ordering merchandise from our Marketplace, you have automatically created an Account with Wellness Goods. You may now click on " My Account " at the top section of every page within the Wellness Goods website and view your Customer Profile, as created during your Marketplace checkout process. You may review, edit or change your information including your address, ship to address and password.

  How Fast Will My Order Be Processed?

The process of delivering your order begins the moment you hit the "submit order" button at the end of the checkout page. You should receive a confirmation that your order has been processed, in less than a minute.

  Shipping to Your Address

We can not ship to PO Box addresses. Please provide us with a complete and valid street address during your Marketplace checkout process, or you may email us with special shipping and handling requirements prior to ordering from the Marketplace. We will be delighted to make every effort to meet your special needs.

  Do You Ship Outside The United States ?

At this time, our online shopping cart will only process customers orders with addresses located in the United States. If you would like your order shipped to a location outside this area, we will be delighted to work with you to fulfill this request. 

Please submit your request for shipment pricing information of products on our Shipping Information Request page. We will contact you within 24 hours with a specific response, including shipping and insurance costs for your approval.

  How Safe Is It to Order Products From You Online?

Very Safe. As a matter of fact, we utilize a state-of-the-art Secure check-out system that makes shopping at  wellnessgoods.com one of the safest places to shop online. Your order information is delivered directly to us via a secure-session encryption process established with Secure Socket Layer (SSL). To put it simply, this means your information is scrambled before it is even sent to us, making it virtually impossible for unauthorized individuals to access it. In addition we have taken an extra few steps. Please see our Privacy and Security statement above.

  What Is Your Return Policy?

Please see our Return Policy statement above

  Other Questions ?

Please Let Us Know How We 

  Are Doing and How We Can Help